FAQ
DO YOU SHIP INTERNATIONALLY?
Yes, we offer worldwide shipping. Please refer to our Shipping Policy page for detailed information on rates and delivery estimates for your region. If your destination is not available at checkout or if you have further questions, please contact us at service@mutedwhite.com.
HOW FAST IS SHIPPING?
We process orders within 1–2 business days. Estimated delivery times are: Asia (5–10 days), US & Canada (7-12 days), Europe (6-10 days), Australia & New Zealand (7–15 days), Middle East (6-12 days), Africa (15–17 days). Please note these are estimates. For more detailed information regarding delivery timelines and tracking, please visit our Shipping Policy page.
ARE DUTIES AND TAXES INCLUDED AT CHECKOUT?
Where applicable, duties and taxes are shown at checkout. For some regions, these charges may be collected upon delivery by your courier, which remains the customer's responsibility.
WHAT IS THE RETURN POLICY?
You may request a return within 7 days of delivery. Items must be unused, in original condition with all packaging, tags, and seals intact. Please contact service@mutedwhite.com with your order number and photos to start the process. For more detailed information regarding eligibility and conditions, please visit our Return & Refund Policy page.
CAN I CHANGE OR CANCEL MY ORDER?
Orders may be cancelled before they are processed or shipped. Once dispatched, they cannot be cancelled. For pre-order items, cancellations are accepted before production begins.
HOW DO I HANDLE DAMAGED OR INCORRECT ITEMS?
If you receive a damaged or incorrect item, please notify us within 7 days at service@mutedwhite.com with your order number and photos. We will arrange a replacement or refund.
STILL HAVE QUESTIONS?
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