Refund policy
Return Conditions
If you are not satisfied with your order, you may request a return within 7 days of delivery.
To start a return, please contact us at service@mutedwhite.com with your order number, reason for return and photos of the item received before sending the item back. Returns sent without prior approval may not be accepted.
To be eligible for a return, the item must be:
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Unused, unworn and in its original condition
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Returned with all original packaging, tags, return seals and accessories included
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Free from stains, scratches, marks, odors, damage or signs of use
Items that do not meet these conditions may be refused and returned to the customer.
Return Shipping
For customer-related returns, the customer is responsible for all return shipping costs.
Original shipping fees and customs charges are non-refundable.
We recommend using a trackable shipping method. Muted White is not responsible for lost, delayed or damaged return shipments.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective or incorrect item, please contact us within 7 days of delivery at service@mutedwhite.com with your order number and clear photos of the issue.
Depending on the situation and product availability, we will offer you a replacement or refund.
Please note that slight variations may occur due to the handmade nature of our products and are not considered defects.
Refunds
Once your returned item has been received, inspected and approved, your refund will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Order Cancellation
Orders may be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled.
For pre-order items, cancellation may be accepted before production or fulfillment has started.